Refund policy
Return Policy
We accept returns and exchanges of clothing items only if they are requested within 30 days of the date your order was purchased or shipped.
Sale items cannot be returned or exchanged for incorrect size or change of mind.
Items must be returned in as new condition - unwashed, unworn, no stains, marks, price tags attached, damages etc. If the item is returned in other than brand new condition (including tags attached) no credit will be issued. The garment must not smell of perfume, deodorant, or laundry detergent. Proof of purchase is required. Complete the form on the back of your invoice or click HERE to print a new form.
Repack the items in the bag they arrived in ensuring the bag is sealed tight along with the completed returns form and post to: PALM BEE RETURNS PO BOX 1088 CAPALABA QLD 4157 Cost of return postage is your responsibility.
Faulty returns are at the discretion of PALM BEE and governed under Australian Consumer Law. If you have received damaged goods, please refer to the PALM BEE shipping policy for further information.
Please use our reusable freight bag to return your item/s and just cut along the dotted line on the bag.
NO RETURNS ON CLEARANCE ITEMS
Refund Policy
PALM BEE does not offer refunds for change of mind on Furniture and Homewares. Our 30 Day refund is for fashion clothing only. Refunds will be processed by PALM BEE’s head office and will normally be processed within 5 working days. You will receive your refund within 14 working days from the start of the return process at the warehouse and you will receive an e-mail notification. This refund policy is not intended to exclude or limit any rights which you may have under the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory laws. The refund method will follow specific to your payment method:
CREDIT CARD PAYMENT: the refund will be made on the same credit card use for the purchase; the necessary refund time depends on your bank.
PAYPAL PAYMENT: the refund will be visible on your PayPal account within 48 hours of receiving the email confirming the refund
AFTERPAY: if you make a return and a refund is granted, it will automatically be reflected in your payment schedule minus any fees charged to Palm Bee.
KLARNA: when you report your return your invoice may be paused. This allows time for the return to be registered by Palm Bee and your invoice to be updated accordingly. You will receive an email with updated payment information. Any refund will be issued minus any fees charged to Palm Bee.
APPLEPAY: when PALM BEE processes your refund, it will be returned to your payment card automatically. If you don't have the receipt, you will need to provide the payment card-specific device account number
If your order has been shipped outside of Australia, the tariffs and customs duty cannot be refunded by PALM BEE. Please understand due to hygiene purposes or company policy, PALM BEE does not refund on the following items: Earrings and jewellery Swimwear Lingerie or undergarments Gift cards