When on the Australian site we operate using AUD and when on the USA site we operate using USD. You can view in the top right corner of the site what currency is being used.

Yes! We offer exchanges and store credit for eligible change-of-mind returns within 30 days.

Online Orders Within Australia

Clothing purchased online can be returned within 30 days of the date your order was shipped.

Exchanges and returns for store credit are free for eligible Australian orders. Simply visit our Returns Centre and follow the prompts. We'll email you a prepaid return label. If you're exchanging an item, we'll send your replacement at no additional cost once your return has been received and checked.

In-Store Purchases

Exchanges or store credit are available within 30 days of purchase, with proof of purchase.

International Orders

Exchanges and store credit are available within the same 30-day period. However, return postage is at the customer's expense. We recommend using a tracked service, as we cannot accept responsibility for returns lost in transit.

Important Information

• We offer exchanges or store credit for change-of-mind returns, not cash refunds.
• Sale and clearance items are not eligible for change-of-mind returns.
• Returned items must meet our return conditions, including being unworn, unwashed, undamaged and with their original price tags attached.

These conditions do not affect your rights under Australian Consumer Law.

For further information, please refer to our Return Policy.

Once you have placed an order online you cannot cancel the order, nor can you cancel the order prior to dispatch at your request.

Please ensure you’ve checked your junk mail. If you cannot locate it there, please send us an email and we’ll endeavour to locate your order status for you. When you create an account, you’ll be able to see a record of past purchases as well as order status.

PALM BEE accepts four payment methods including two buy now, pay later options:

PayPal:

PayPal is an online payment system that allows paying for items online and sending and receiving money safely and securely. When paying with this method you will be directed to the PayPal website to log in and then back to the PALM BEE site.

Apple Pay:

Apple Pay is a contactless payment system via your iPhone. You will pay via your Apple ID.

Afterpay:

This interest-free payment option is available on all Australian orders. When using this method, the amount of your order is evenly divided into four instalments. When you use Afterpay for the first time, you’ll be required to pay for your first instalment upfront.

Klarna:

Klarna provides interest-free short-term, point-of-sale loans for online and in-store purchases, so you can buy now and pay later. The amount of your order is evenly divided over 4 instalments.

If any goods arrive damaged when delivered, please contact Palm Bee immediately at thehive@palmbee.shop.
Please provide an image of the item showing the damage along with your order number in your email.

When receiving furniture or homewares, do not sign for your delivered goods if you are unhappy, as signing for your goods signals you are satisfied with the condition. PALM BEE will arrange to have the damaged items returned and either replaced or repaired. Damaged goods must be returned in the condition received by you with all original packaging. Please refer to our shipping policy for more information.

Yes! We offer exchanges for eligible items within 30 days, in accordance with our Return Policy.

For clothing purchased online and delivered within Australia, simply visit our Returns Centre and follow the prompts. We'll provide a free prepaid return label, and once your item has been received and checked, we'll send your replacement at no additional cost.

For in-store purchases, exchanges are available within 30 days of purchase with proof of purchase.

International orders are also eligible for exchanges within the same period, although return postage is at the customer's expense.

Please note that sale and clearance items are excluded from change-of-mind exchanges.

For further information, please refer to our Return Policy.

For eligible change-of-mind returns, items must meet the following conditions.
Items must be returned in as-new condition — unwashed, unworn, no stains, marks or damage, with price tags attached. If an item is returned in anything other than brand-new condition, tags included, no credit can be issued. The item must not smell of perfume, deodorant or laundry detergent. Proof of purchase is required.

Once your return reaches us, Palm Bee will complete a quality review. Once cleared, we'll issue your store credit or send your exchange on its way. Store credit is emailed to you as a unique code, covers the purchase price of the returned item excluding any original shipping cost, and can be used on any future purchase. If you paid with a gift card, your credit is returned to that same gift card and the original code can be used again next time.

Please allow up to five (5) business days from your return arriving with us for it to be processed. You'll receive an email confirming your store credit or exchange once it's finalised.

We make every effort to deliver Australian orders within 2 to 7 working days. Please allow an additional 1 to 3 business days for deliveries to Western Australia or locations outside metropolitan areas.

International orders are typically delivered within 4 to 10 business days after being shipped from our Australian warehouse.

Please note that delivery delays may occur due to circumstances beyond our control, including customs processing for international orders.

For further information, please refer to our Shipping Policy.